Privacy Policy
custom3D.ca collects only the information needed to run the store, process orders, communicate about custom engraving work, and improve the website experience.
Information we collect
When you place an order, request a quote, create an account, upload artwork, or contact us, we may collect your name, email address, phone number, billing and shipping details, order details, uploaded files, artwork notes, and messages you send to us.
Payment details are handled by the payment providers used at checkout. custom3D.ca does not store full credit card numbers on this website.
Artwork and uploaded files
Artwork, logos, photos, names, text, and order notes are used to prepare proofs, engrave products, support the order, and resolve production questions. Do not upload files you do not have permission to use.
How we use information
- To process orders, payments, refunds, shipping, pickup, and customer service.
- To confirm cup availability, engraving details, artwork requirements, and production timing.
- To maintain customer accounts and order history.
- To protect the website from fraud, spam, abuse, and technical issues.
- To meet tax, accounting, legal, and operational recordkeeping requirements.
Who we share information with
Information may be shared with service providers that help operate the store, including payment processors, shipping carriers, hosting providers, analytics or security tools, email providers, and WooCommerce/WordPress services. We share only what is reasonably needed for those services.
Cookies and analytics
The website may use cookies for cart sessions, account login, checkout, analytics, fraud prevention, and store functionality. You can control cookies in your browser, but some checkout and account features may not work correctly if cookies are disabled.
How long we keep information
Order, tax, payment, and customer service records are kept as long as needed for business, warranty, accounting, legal, and dispute-resolution purposes. Uploaded artwork may be retained with the related order so we can support reorders, corrections, or production questions.
Your choices
You can contact us to request access to, correction of, or deletion of personal information where the request is reasonable and where we are not required to keep the information for business, legal, tax, security, or order-record reasons.
Contact
For privacy questions, email custom3d.ca@gmail.com.